Shipping &
Returns

Our Shipping and Returns Promise

Travis Scott merch fans deserve the best shopping experience, and at travisscottsshop.com, we want your experience to be as smooth and enjoyable as possible from the moment you place your order to the moment your purchase arrives at your door. We understand how excited fans get when they order a new Travis Scott hoodie, Travis Scott t-shirt, or piece of Cactus Jack merchandise, and we take that excitement seriously.

This page covers everything you need to know about how we handle shipping, delivery timelines, order tracking, and our returns and refunds process. If you have any questions that are not answered here, please do not hesitate to reach out to our support team at contact@travisscottsshop.com and we will get back to you as quickly as possible.

Order Processing Time

Once you place your order for any Travis Scott merch on our website, our team begins processing it right away. All orders are reviewed, packed, and dispatched from our fulfillment center within 1 to 3 business days. Please note that business days do not include weekends or public holidays.

You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email once your Travis Scott merchandise has been dispatched. The shipping confirmation email will include your tracking number and a link so you can monitor your delivery in real time.

During peak periods such as sale events, new collection launches, or holiday seasons, processing times may be slightly longer. We always do our best to communicate any delays and appreciate your patience during busy periods. If you need your Travis Scott hoodie or any other item by a specific date, we recommend placing your order well in advance.

Order Tracking

Every order placed on travisscottsshop.com comes with full tracking. Once your Travis Scott merchandise has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery at any time.

If your tracking information has not updated within 5 business days of receiving your shipping confirmation, or if your package appears to be stuck in transit, please contact us at contact@travisscottsshop.com and we will investigate on your behalf. We work closely with our shipping partners to resolve any delivery issues as quickly as possible.

International Shipping and Customs

We are proud to ship Travis Scott merch to fans all over the world. Whether you are ordering a Travis Scott hoodie in the UK, an Astroworld merch item in Australia, or a piece of Utopia merch in Europe, we will get it to you.

Customs Duties and Import Taxes

For international orders, please be aware that your shipment may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are entirely the responsibility of the customer and are not included in the price of your Travis Scott merchandise or the shipping fee paid at checkout.

We strongly recommend checking your country's import regulations and estimated customs fees before placing your order. travisscottsshop.com is not responsible for any delays caused by customs processing or any additional charges imposed by your local customs authority.

Refused Deliveries

If a package containing your Travis Scott merch order is refused at customs or returned to us due to non-payment of customs duties or an incorrect delivery address, we will contact you to arrange reshipment. Please note that additional shipping fees may apply and that the original shipping cost is non-refundable in such cases.

Returns Policy

We want every fan who shops at travisscottsshop.com to be completely happy with their purchase. If you are not satisfied with your Travis Scott merch for any reason, we offer a simple and fair returns process. Returns are accepted within 14 days of delivery, provided the item meets the conditions outlined below.

Return Conditions

To be eligible for a return, your Travis Scott merchandise must meet all of the following conditions:

• The item must be returned within 14 days of the delivery date
• The item must be in its original condition, unworn and unwashed
• All original tags must still be attached to the item
• The item must be in its original packaging where possible
• A valid proof of purchase or order number must be provided

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer at their own expense.

Non-Returnable Items

The following items from our Travis Scott merch store are not eligible for return:

• Items that have been worn, washed, or had their tags removed
• Sale items and final clearance products
• Limited-edition or special drop items unless received in a damaged or defective condition
• Items returned after the 14-day return window has passed

How to Return an Item

Returning an item from travisscottsshop.com is straightforward. Simply follow the steps below and our team will guide you through the rest of the process.

1. Email us at contact@travisscottsshop.com with your order number and the reason for your return. Please include photos if your item arrived damaged or defective.
2. Wait for our support team to review your request. We will respond within 1 to 2 business days with return approval and instructions.
3. Pack your Travis Scott merchandise securely in its original packaging and include your order number inside the parcel.
4. Ship the item to the return address provided by our support team. We recommend using a tracked shipping service as we cannot be responsible for parcels lost in transit.
5. Once we receive and inspect your return, we will process your refund or exchange within 7 to 10 business days.

Refunds and Exchanges

Once your returned Travis Scott merch item has been received and inspected, we will notify you by email to confirm whether your return has been approved. If approved, your refund will be processed to your original payment method within 7 to 10 business days.

Refund Processing Time

Please note that while we process refunds quickly on our end, the time it takes for the money to appear in your account depends on your bank or payment provider. Most refunds are reflected within 5 to 10 business days after processing. If you have not received your refund after this period, please first check with your bank before contacting us.

Exchanges

If you would like to exchange your Travis Scott hoodie, sweatshirt, or any other item for a different size or color, please contact us at contact@travisscottsshop.com. Exchanges are subject to product availability. If the item you want is not available, we will issue a full refund instead.

Damaged or Incorrect Items

If you receive a Travis Scott merchandise item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you, including covering the return shipping if required.

Contact Our Support Team

If you have any questions about your order, shipping status, or would like to initiate a return for your Travis Scott merch, our customer support team is here to help. We are committed to making sure every fan has a great experience shopping with us.

• Email: contact@travisscottsshop.com
• Website: travisscottsshop.com
• Address: 339 1st Ave, New York, NY 10003, USA

We respond to all emails within 1 to 2 business days. For urgent queries about a delivery or return, please include your order number in your email so we can assist you as quickly as possible. Thank you for shopping at travisscottsshop.com and for being part of the Travis Scott merch community.