Shipping and Returns
Policy on Shipping Services
Order Management
- After you receive your order confirmation email, we process all orders in 1-2 business days. Holidays and weekends are excluded. We will notify you via another email as soon as your order ships.
- Please get in touch with us right away if you would like to modify anything about your order. We might not be able to make any adjustments once we begin processing your order.
Shipping Costs & Delivery Time
- For orders placed within the US, we offer a variety of shipping choices. Before you finish your purchase, the shipping cost will be displayed at checkout.
- We ship to a number of countries worldwide. Your country will determine the international shipping charges and delivery schedule at checkout. Please be aware that the customer is responsible for paying any import taxes or customs fees.
Estimated Delivery Time
Standard Shipping: It will take 5–7 business days for your order to arrive.
Quick Shipping: Within two to three business days, your order will be delivered.
International Shipping: It will take 7–21 business days for your order to arrive.
Order Status
You will receive an email with a tracking number as soon as your order ships. You can check the status of your shipment by using this number to track your order on our website or the carrier’s website.
Return Policy
- We want your purchase to satisfy you. If not, it’s simple and hassle-free to exchange or return your order.
- Gift cards and final-sale items are not returnable.
- Send an email to contact@travisscottsshop.com to return an item.
- Add the reason for the return along with your order number. You will receive instructions on what to do next from us.
Exchange Policy
Please send an email to contact@travisscottshop.com if you would like to exchange an item for a different size or color. We’ll assist you in the transaction. Please be aware that product availability determines exchanges.
Refunds
We will notify you whether or not your refund has been accepted once we have received and reviewed your return. Within a few days of your refund being authorized, the funds will be transferred back to the original payment method.
Return Shipping Charges
Unless the item is defective or we made a mistake, you are responsible for paying the return shipping charges. For expensive products, we advise purchasing shipping insurance or using a trackable shipping service.
Damaged or Faulty Products
Please email us at contact@travisscottsshop.com as soon as possible if you receive a defective or damaged item. Add a picture of the item and your order number. We’ll set up a refund or replacement as soon as we can.